Can't find what you're looking for? Just email us!

--> Back to the site

Sutro Footwear

<span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Our Incomplete Orders/Missing Items Policy is designed to address and rectify orders that arrive with missing items or components. If such a situation occurs, Sutro Shoes will process a replacement for the affected items. The Incomplete or Missing Item Claim Window is set at 10 days, with the claim window for missing items starting from the date the order was marked as delivered. <span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Additional conditions apply to items lost or damaged in transit. To submit a claim, proof of purchase is required, and photo and/or video evidence may be necessary. Issuance of replacement orders will be held until Sutro Shoes can confirm that the order was sent out with missing items or components. <span id="isPasted" style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">This policy does not extend to items lost or damaged during transit. Package / Shipping protection is offe<span id="isPasted" style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">red via&#xA0;<span style="font-size: 11pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Onward VIP Protection+. Please see our Onward VIP Protection Policy fo<span style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">r more information.&#xA0;

Our Incomplete Orders/Missing Items Policy is designed to address and rectify orders that arrive with missing items or components. If such a situation occurs, Sutro Shoes will process a replacement for the affected items. The Incomplete or Missing It

Incomplete Orders / Missing Items Policy

Policies

Return Policy

Exchanges and Store Credit Policy

Cancellations and Order Modifications Policy

Shipping Policy

Chargebacks Policy

Onward VIP Protection +

Discounts Policy

Where are your materials sourced?

Where are Sutros made?

What types of leather do you use?

What is Sutro's tanning process?

What are the marks we see on the leather?

Why are there different textures on a pair of boots?

Why are there different tones from one pair to another?

Can I customize a pair?

Why do some colors on the site look different from one another?

How do I care for my Leather Shoes?

Production process & Materials

Do all Sutro shoes fit true to size?

How do I determine my size?

What if I’m between sizes?

What if my feet are narrow?

What if my feet are wide?

What if you don't offer my size?

How long does it take for the leather to break in?

I just received my shoes. How do I know I bought the right size?

Why are so many sizes out of stock?

Sizing Guide

Incomplete Orders / Missing Items PolicyUpdated 3 months ago