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Sutro Footwear

How can we help? Get all of your important questions answered here or reach out to us to learn more. 

Help Center - Sutro Footwear

We currently offer these delivery options:
Economy Shipping (6-8 business days) 
Standard shipping (3-6 business days)
Expedited shipping (2-3 business days) 
Express Shipping (1-2 business days) 

You can read more here

What is your shipping policy?

Due to limited production, we don’t have a set ongoing customization option, however, we are always open to suggestions and feedback. Have the perfect boot in mind? Share your ideas with us!

Can I customize a pair?

We use 16 mm thick, full-grain leather for the upper and full glove leather lining. A custom Vegetal re-tanning process infuses natural oils and waxes into the leather fibers. Using substances such as beeswax and tree bark gives durability and a rich patina that gets better with age. 
We partner with the most renowned tanneries in the US and Mexico to ensure that not only are our leathers sourced from boutique farms but that they comply 100% with U.S. Environmental & Chemical requirements.

What type of leather do you use?

We recently started shipping to Canada.
All fees for international orders (i.e. shipping, duties, and taxes) will be shared and collected when you checkout on our store. No additional fees will need to be collected when the item is delivered.

Does Sutro offer international shipping? 

Return requests must be submitted within 30 days of receiving the item. To qualify for a return, the item must be in its original packaging, unused, unaltered, and with tags intact.
The following items are not eligible for refund or exchange: final sales, gift cards, custom-made products, and gifts with purchase. We do not accept returns for international orders.

You can read more about our Return policy here

What is your return policy?

To measure your foot length, stand on a leveled floor with the back of your heels against a straight edge or wall.
Measure your foot length by placing a ruler flat on the floor straight alongside the inside of your foot from your heel to your toes. 
Place an object with a flat edge straight across your toes with the edge touching the tip of your longest toe. Take the measurement from the ruler where the flat edge crosses. 
This is your foot length measurement.

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Policies

General

Sizing

Leather Shoe Care

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