Can't find what you're looking for? Just email us!

--> Back to the site

Sutro Footwear

How can we help? Get all of your important questions answered here or reach out to us to learn more. 

Help Center - Sutro Footwear

What is your return policy?

How do I process a return?

How do I send back my order?

How long does it take for a return to process?

I bought a pair of shoes for sale, but they don't fit. What are my options?

Returns

How much is shipping?

What are my shipping options?

How do I track my order?

Tracking says my package has been delivered, but I don't have it. What do I do?

Shipping

What is your exchange policy?

What is your exchange process?

I’d like to exchange for another size but the size is not available. What are my options?

Exchanges

Do all Sutro shoes fit true to size?

How do I determine my size?

What if I’m between sizes?

What if my feet are narrow?

What if my feet are wide?

What if you don't offer my size?

How long does it take for the leather to break in?

I just received my shoes. How do I know I bought the right size?

Sizing

How do I care for my shoes?

Leather Shoe Care

Where are your materials sourced?

Where are Sutros made?

What types of leather do you use?

What is Sutro's tanning process?

What are the marks we see on the leather?

Why are there different textures on a pair of boots?

Why are there different tones from one pair to another?

General

My size is out of stock – What do I do?

Why do some colors on the site look different from one another?

Why are so many sizes out of stock?

Can I customize a pair?

Ordering

All collections

Categories

Returns

Shipping

Exchanges

Sizing

Leather Shoe Care

General

Ordering