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Sutro Footwear

<p>We know how frustrating it can be to find a pair you want and for it to be out of stock. We make sure to pay close attention when stock gets low and plan for restocks consistently. Due to limited production and leather availability, it can take some time for more stock to arrive. Please make sure to submit you a request through our Out-of-Stock form to be notified as soon as a new shipment arrives and for you to get your hands on them before anyone else!</p>

We know how frustrating it can be to find a pair you want and for it to be out of stock. We make sure to pay close attention when stock gets low and plan for restocks consistently. Due to limited production and leather availability, it can take some

Why are so many sizes out of stock?

Sizing Guide

Return Policy

Exchanges and Store Credit Policy

Cancellations and Order Modifications Policy

Incomplete Orders / Missing Items Policy

Shipping Policy

Chargebacks Policy

Onward VIP Protection +

Discounts Policy

Policies

Where are your materials sourced?

Where are Sutros made?

What types of leather do you use?

What is Sutro's tanning process?

What are the marks we see on the leather?

Why are there different textures on a pair of boots?

Why are there different tones from one pair to another?

Can I customize a pair?

Why do some colors on the site look different from one another?

How do I care for my Leather Shoes?

Production process & Materials

Do all Sutro shoes fit true to size?

How do I determine my size?

What if I’m between sizes?

What if my feet are narrow?

What if my feet are wide?

What if you don't offer my size?

How long does it take for the leather to break in?

I just received my shoes. How do I know I bought the right size?

Why are so many sizes out of stock?Updated 8 months ago