Can't find what you're looking for? Just email us!

--> Back to the site

Sutro Footwear

<p><span id="isPasted" style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We accept all major credit cards (VISA, Mastercard, AMEX, Discover, Diners Club), PayPal, Apple Pay, Google Pay, Meta Pay and ShopPay (including Buy Now Pay Later installments).</span></p>

We accept all major credit cards (VISA, Mastercard, AMEX, Discover, Diners Club), PayPal, Apple Pay, Google Pay, Meta Pay and ShopPay (including Buy Now Pay Later installments).

What payment methods do you accept?

Payment Methods

Where are your materials sourced?

Where are Sutros made?

What types of leather do you use?

What is Sutro's tanning process?

What are the marks we see on the leather?

Why are there different textures on a pair of boots?

Why are there different tones from one pair to another?

General

Do all Sutro shoes fit true to size?

How do I determine my size?

What if I’m between sizes?

What if my feet are narrow?

What if my feet are wide?

What if you don't offer my size?

How long does it take for the leather to break in?

I just received my shoes. How do I know I bought the right size?

Sizing

Why do some colors on the site look different from one another?

Why are so many sizes out of stock?

Can I customize a pair?

Ordering

What are my shipping options?

How do I track my order?

Tracking says my package has been delivered, but I don't have it. What do I do?

When will my order ship?

How long will my order take to arrive?

Do you offer international shipping?

Shipping & Delivery

How do I care for my Leather Shoes?

Leather Shoe Care

What is your exchange policy?

Exchanges

What is Route and Green Package Protection?

How Does Route Work?

How Does Route Process Refunds or Reorders?

When Should I File a Claim?

What if My Order Never Arrives or is Stolen?

What if My Order Arrives Damaged?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

What are Route’s Terms and Conditions?

Is Route a Licensed Insurance Company?

Route Shipping Insurance

What is your return & refund policy?

How long does it take for a return to process?

I bought a pair of shoes for sale, but they don't fit. What are my options?

Can I cancel my order?

Returns & Cancellations

What payment methods do you accept?Updated 9 months ago