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Sutro Footwear

<span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Shipping options to the contiguous 48 states + Washington DC:<ul><li dir="ltr" style="line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 0pt; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Standard Shipping (5-8 days) Free</li><li dir="ltr" style="line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 0pt; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Ground Shipping (3-6 days) $10.00</li><li dir="ltr" style="line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 0pt; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Expedited Shipping (2 days) $15.00</li><li dir="ltr" style="line-height: 1.2; text-align: justify; margin-top: 0pt; margin-bottom: 0pt; font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Express Shipping (1 day) $20.00</li></ul>

Shipping options to the contiguous 48 states + Washington DC:

What are my shipping options?

Shipping & Delivery

What is your return & refund policy?

How long does it take for a return to process?

I bought a pair of shoes for sale, but they don't fit. What are my options?

Can I cancel my order?

Returns & Cancellations

How do I track my order?

Tracking says my package has been delivered, but I don't have it. What do I do?

What is your exchange policy?

Exchanges

Do all Sutro shoes fit true to size?

How do I determine my size?

What if I’m between sizes?

What if my feet are narrow?

What if my feet are wide?

What if you don't offer my size?

How long does it take for the leather to break in?

I just received my shoes. How do I know I bought the right size?

Sizing

How do I care for my Leather Shoes?

Leather Shoe Care

Where are your materials sourced?

Where are Sutros made?

What types of leather do you use?

What is Sutro's tanning process?

What are the marks we see on the leather?

Why are there different textures on a pair of boots?

Why are there different tones from one pair to another?

General

Why do some colors on the site look different from one another?

Why are so many sizes out of stock?

Can I customize a pair?

Ordering

What payment methods do you accept?

Payment Methods