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Sutro Footwear

After your order ships, its arrival depends on which shipping option you selected at checkout.We currently offer these delivery options:<ul><li style="font-size: 16px;">Economy Shipping (6-8 business days) &#x2014; Free for orders over $59</li><li style="font-size: 16px;">Standard shipping (3-6 business days)</li><li style="font-size: 16px;">Expedited shipping (2-3 business days)&#xA0;</li><li style="font-size: 16px;">Express Shipping (1-2 business days)&#xA0;</li></ul>Note:For in-stock items, any orders received before 3 pm CT will ship the same day. Any orders received after 3 pm CT will ship the next day. If the order comes over on Friday after 3 pm, it will ship the following Monday.&#xA0;

After your order ships, its arrival depends on which shipping option you selected at checkout. We currently offer these delivery options:. Note:. For in-stock items, any orders received before 3 pm CT will ship the same day. Any orders received after

How long will my order take to arrive?

Shipping & Delivery

Where are your materials sourced?

Where are Sutros made?

What types of leather do you use?

What is Sutro's tanning process?

What are the marks we see on the leather?

Why are there different textures on a pair of boots?

Why are there different tones from one pair to another?

General

Do all Sutro shoes fit true to size?

How do I determine my size?

What if I’m between sizes?

What if my feet are narrow?

What if my feet are wide?

What if you don't offer my size?

How long does it take for the leather to break in?

I just received my shoes. How do I know I bought the right size?

Sizing

Why do some colors on the site look different from one another?

Why are so many sizes out of stock?

Can I customize a pair?

Ordering

What are my shipping options?

How do I track my order?

Tracking says my package has been delivered, but I don't have it. What do I do?

When will my order ship?

Do you offer international shipping?

How do I care for my Leather Shoes?

Leather Shoe Care

What is your exchange policy?

Exchanges

What is Route and Green Package Protection?

How Does Route Work?

How Does Route Process Refunds or Reorders?

When Should I File a Claim?

What if My Order Never Arrives or is Stolen?

What if My Order Arrives Damaged?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

What are Route’s Terms and Conditions?

Is Route a Licensed Insurance Company?

Route Shipping Insurance

What payment methods do you accept?

Payment Methods

What is your return & refund policy?

How long does it take for a return to process?

I bought a pair of shoes for sale, but they don't fit. What are my options?

Can I cancel my order?

Returns & Cancellations

How long will my order take to arrive?Updated 11 days ago