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Returns & Cancellations

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What is your return & refund policy?

Thanks for shopping at Sutro. If you are not entirely satisfied with your purchase, we’re here to help. Returns. You have 30 days from the date you received your item to submit a return request. To be eligible for a return, your item must be in the s

How long does it take for a return to process?

Returns can take up to 5 days to process after they make it back to us. Once processed, a refund can take 1-2 billing cycles to appear on your bank statement depending on your credit card company. If you are looking to exchange a pair, we suggest pla

I bought a pair of shoes for sale, but they don't fit. What are my options?

All Sale items are final and are not eligible for a return or exchange.

Can I cancel my order?

We only accept cancellation requests within 1 hour of placing your order. After 1 hour, your order is sent for processing and cannot be modified or canceled. If you have any further questions or need assistance with the above, please contact customer